Deliveries & Returns
- Delivery and payment
The cost of Standard Delivery within Europe is aprox. £12.00 for one package. We will inform you about the exact cost while processing your order and you have the right to cancel the order. We ship each working day, but do not ship on Saturdays or Sundays.
When we receive your order, we will calculate the shipping costs and send you an Invoice. As soon as we receive your payment by bank transfer, we will despatch the goods. If we need to manufacture something specifically for your order, it may take as many as 7 days. The delivery within Europe normally takes 7 – 10 days.
Unfortunatelly, the payment by credit and debit cards is not possible.
If you want to return something for any reason, provided it is unused, we will replace it, exchange it or refund it. Just wrap it up and take it to the Post Office. Please include your name, telephone number and email so we know who sent it. If you change your mind or decide to cancel after the items have been sent out, we ask you to cover the cost of postage.
Our address is:
Wooden Knight Ltd.
779 00 Olomouc
Any problems with any of our products or anything else, just call us at +420 775 280 468 or email us at firstname.lastname@example.org and we'll sort it out.